Customs Brokerage Lead Agent
Core
Lead a team of customs brokerage agents to ensure smooth and timely clearance processes, accurate data entry, and customer satisfaction while managing workloads and regulatory compliance.
Role type
Senior IC customs brokerage lead agent (team lead)
Builds
Customs clearance services for international trade customers
Domain
Global logistics and customs brokerage
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Customs brokerage process knowledge, Incoterms knowledge, data entry accuracy, workload allocation, team mentorship, CRM documentation, regulatory compliance monitoring, customer relationship management, market pricing analysis, system change implementation
Preferred skills
Proficiency with RAFT and Expo Customs systems, experience with customs refund monitoring (BNP reports), strong computer skills (MS Excel, MS Word)
Technologies
RAFT, Expo Customs, MS Excel, MS Word, CRM systems
Responsibilities
Allocate workloads and monitor workboards to meet internal KPIs, build and maintain relationships with customers and governmental Customs organizations, assist in responding to information requests and competitive pricing, conduct retention calls and customer reviews, monitor customs refunds, mentor agents and maintain team morale, promote productivity tools within the team, implement new system changes
Seniority
Senior, hands-on IC with team leadership