CHB Delivery Lead
Core
Lead a team of customs professionals to deliver compliant, efficient, and customer-focused customs clearance services while managing compliance risk and operational excellence.
Role type
Senior IC customs delivery lead
Builds
Compliant customs clearance services for global trade customers
Domain
Logistics + Customs Brokerage
Deliverable
client delivery
Required skills
Team leadership, CBSA regulations knowledge, tariff classification, valuation requirements, low-value shipment processing, CW1 customs software, problem management, documentation validation, stakeholder collaboration
Preferred skills
CCS designation, CBSA Customs Broker License (LCB), CARM portal familiarity
Technologies
CW1, CARM portal, Microsoft Excel
Responsibilities
Lead, coach, and develop a team of customs professionals; Monitor team performance against KPIs and conduct audits; Manage exception and problem files to mitigate risk; Issue work instructions for file flow; Identify training needs and build development plans; Review and validate customs documentation for accuracy and compliance; Perform daily follow-ups on documentation discrepancies; Escalate unresolved issues or compliance risks; Collaborate with Operations, Compliance, Finance, and Technology teams.
Seniority
Senior, hands-on IC with supervisory experience