Customer Care Representative
Core
Front-line support for clinical research customers via phone and email, troubleshooting equipment and managing data entry.
Role type
Customer Care Representative (Clinical Research Support)
Builds
Support services for Cardiac Safety, Respiratory, and ePRO product lines
Domain
Clinical research / Medical devices
Deliverable
client delivery
Required skills
Customer service, technical aptitude, data entry, equipment troubleshooting, MS Office
Preferred skills
IT help desk experience, multi-lingual skills, pharmaceutical/medical device knowledge
Technologies
MS Office, clinical application programs
Responsibilities
Resolve customer inquiries and equipment issues within 24 hours, enter and maintain client/site/patient data, monitor fax failures, escalate unachievable technical issues, report clinical irregularities, maintain production metrics
Seniority
Entry-level to Junior