Operations Manager Financial Services and Compliance
Core
Lead a high-performing operational team supporting financial services and compliance-related processes including AML, KYC, fraud prevention, and regulatory operations.
Role type
Senior Operations Manager (Financial Services & Compliance)
Builds
Operational excellence in AML, KYC, Transaction Monitoring, Fraud Prevention, and Regulatory Compliance processes for global financial clients.
Domain
Financial Services / Banking / Compliance / BPO
Required skills
Operational leadership, team management, SLA management, AML/KYC knowledge, fraud prevention, regulatory compliance, stakeholder management, workforce planning, budgeting, process optimization, risk mitigation, performance analysis, coaching.
Preferred skills
ACAMS certification, ICA certification, experience with banking institutions, fintech, payment services providers, sanctions screening, risk & controls.
Technologies
AML Monitoring, KYC, Customer Due Diligence, Fraud Investigations, Financial Crime Operations, Sanctions Screening, Regulatory Compliance Operations, Risk & Controls
Responsibilities
Lead and develop a team of Team Leaders and specialists; Ensure achievement of client SLAs, quality targets, and compliance requirements; Drive operational excellence across compliance processes; Partner with client stakeholders to review performance and implement improvements; Monitor operational KPIs and compliance performance; Lead workforce planning, forecasting, and budgeting; Drive process optimization and risk mitigation; Conduct regular business reviews; Coach and develop Team Leaders.
Seniority
Senior, hands-on IC with leadership responsibilities
