Manager II, Controls & Compliance
Core
Act as a nominated Responsible Manager for authorised retail banking activities under AFSL, ensuring operations comply with regulatory frameworks and no-advice models.
Role type
Senior IC manager (retail banking operations & compliance)
Builds
Retail banking operational functions, customer service delivery, and regulatory compliance frameworks
Domain
Banking & Financial Services (Australia)
Required skills
Regulatory governance, AFSL oversight, operational risk management, compliance reviews, audit support, process improvement, incident management, complaints management, quality assurance, stakeholder management
Preferred skills
ASIC-recognized Australian financial services experience, knowledge of retail banking products, competency framework oversight
Technologies
None stated
Responsibilities
Act as a nominated Responsible Manager for authorised retail banking activities; Ensure services operate within approved AFSL authorisations; Lead day-to-day retail banking operational functions and customer service delivery; Monitor operational risk and conduct-risk obligations; Provide oversight of training and competency frameworks for regulated activities; Partner with Operations, Compliance, Risk, Legal, Quality Assurance, Learning & Development and Client Governance teams
Seniority
Manager II, hands-on IC
