Affichage Urbain
Core
Customer service advisor handling inbound and outbound calls and internet inquiries to resolve routine product/service issues and ensure KPIs are met.
Role type
Customer Service Representative (Starter)
Builds
Customer support and resolution for client products and services
Domain
Business Services / Customer Support
Deliverable
client delivery
Required skills
Customer service, PC navigation, written and verbal communication, multi-tasking, attention to detail, empathy, problem solving
Responsibilities
Answer customer calls and inquiries, clarify requirements and provide resolutions, track and document information in databases, offer additional products/services, maintain knowledge of client products, rotate shifts as needed
