Clark Customer Care Specialist iRecruit Engage 2027
Core
Provide customer service support and resolution of routine problems regarding client's product or services via inbound calls, outbound calls, or internet.
Role type
Customer Care Specialist
Builds
Customer satisfaction and business performance for various clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
customer service, computer navigation, communication (written and verbal), multi-tasking, attention to detail, adaptability, patience
Preferred skills
high school diploma, 3-6 months relevant experience, call center experience in international voice account
Responsibilities
Ensure service meets contractual KPIs, clarify customer requirements and provide resolution, listen to customer needs and demonstrate empathy, greet customers professionally, maintain knowledge of client products, prepare accurate work and notate accounts, track and document information in call tracking database, respond to inquiries by referring to materials or senior staff, offer additional products or services
Seniority
Entry-level / Starter