Cebu IT Park Customer Care Specialist iRecruit Engage 2027
Core
Provide customer service support and resolution of routine problems regarding client's product or services via inbound calls, outbound calls, or Internet.
Role type
Customer Care Specialist (Entry Level)
Builds
Customer satisfaction and business performance for various clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
PC navigation, multi-tasking, attention to detail, shift rotation, written and verbal communication
Preferred skills
High school diploma, 3-6 months relevant experience, call center experience in international voice account
Responsibilities
Ensure service meets KPIs, clarify customer requirements, listen to customer needs, greet customers professionally, maintain product knowledge, track and document information in database, respond to inquiries, offer additional products/services
Seniority
Entry Level, Starter