CDO Customer Care Specialist iRecruit Engage 2027
Core
Provide customer service support and resolution of routine problems regarding client's product or services via inbound calls, outbound calls, or internet.
Role type
Customer Care Specialist
Builds
Customer satisfaction and business performance for various clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
Customer service orientation, PC navigation skills, written and verbal communication, multi-tasking, attention to detail, empathy, adaptability
Preferred skills
High school diploma, 3-6 months relevant experience, ability to rotate shifts
Responsibilities
Greet customers courteously, clarify customer requirements, resolve routine problems, track and document information in call tracking database, offer additional products/services, refer inquiries to senior staff
Seniority
Entry-level / Starter