Baguio Customer Care Specialist iRecruit Engage 2027
Core
Provide customer service support and resolution of routine problems regarding client's product or services via inbound calls, outbound calls, or Internet.
Role type
Customer Care Specialist (Entry-level)
Builds
Customer satisfaction and business performance for various clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
inbound/outbound communication, empathy, computer navigation, multi-tasking, attention to detail, shift flexibility
Preferred skills
call center experience in international voice accounts, high school diploma with 3-6 months relevant experience
Responsibilities
Ensure service meets contractual KPIs, clarify customer requirements and provide resolution, greet customers professionally, track and document information in call tracking database, offer additional products/services, respond to inquiries by referring to materials or senior staff
Seniority
Starter, works with close supervision