iRecruit Engage Main 2027
Core
Provide customer service support and resolution of routine problems regarding client's product or services via inbound calls, outbound calls, or internet.
Role type
Customer Support Associate I
Builds
Customer service interactions and resolutions for clients
Domain
Business Process Outsourcing (BPO) / Customer Support
Deliverable
client delivery
Required skills
inbound/outbound calling, decision-support tools usage, empathy, PC navigation, multi-tasking, shift rotation
Preferred skills
high school diploma, 3-6 months relevant experience, strong customer service orientation, attention to detail