Customer Service Representative (Spanish - Speaking) On Site TR02
On-site
Core
Respond to customer requests, provide advice, and ensure satisfaction while maintaining contractual SLAs in tech, finance, travel, fashion, and healthcare sectors.
Role type
Customer Service Representative
Builds
Customer support operations for global brands
Domain
Technology and Services
Deliverable
client delivery
Required skills
Native Spanish, proficient English, basic sales (upselling/cross-selling), IT platform knowledge (Windows/MS Office), problem-solving
Preferred skills
Teamwork, stress resistance, initiative, adaptability
Responsibilities
Respond to customer requests and provide advice, escalate service issues, follow project processes, provide cover for other agents, liaise with supervisors, complete administrative duties, attend team meetings
Seniority
Individual Contributor
