Fashion Support Consultant (Polish-speaking) – Fashion Industry GS02
On-site · Spain
Core
Handle incoming customer and boutique calls to solve user demands and provide resolution within SLA.
Role type
Customer Support Consultant (Fashion Retail)
Builds
Customer support and sales lead generation for fashion brands
Domain
Fashion Retail / Customer Support
Deliverable
client delivery
Required skills
Polish (proficient/bilingual), English (advanced), sales techniques (up-/cross-selling, objection handling), customer qualification, IT platforms (Windows/MS Office)
Preferred skills
Customer-driven mindset, motivated in sales, opportunistic in creating sales leads
Responsibilities
Take incoming customer and boutique calls, log call details onto management systems, maintain service and product knowledge, ensure contractual SLA is maintained