Team Leader with French and English
Core
Supervise a group of call center associates to ensure performance metrics and operational excellence are achieved.
Role type
Team Leader (Operations)
Builds
Customer service operations and team performance
Domain
BPO / Customer Support
Deliverable
dashboards & analysis
Required skills
Coaching, performance management, KPI tracking, conflict resolution, team motivation, compliance enforcement, stakeholder partnership
Preferred skills
Developing future leaders, fostering team culture, problem-solving, adaptability
Technologies
None stated
Responsibilities
Lead day-to-day performance, engagement, and attendance management; Coach and develop team members through feedback and reviews; Drive achievement of KPIs and quality standards; Support escalations and guide on complex customer situations; Conduct team meetings and foster positive environment; Ensure compliance with policies and client expectations.
Seniority
Individual Contributor, Team Lead
