Senior Salesforce Developer / Solution Architect
Core
Lead the design and delivery of Salesforce Service Cloud and contact center solutions, acting as a hybrid architect and lead developer.
Role type
Senior IC Salesforce Solution Architect / Technical Lead
Builds
Scalable Service Cloud, Omni-Channel, and contact center experiences for enterprise clients
Domain
IT Services and IT Consulting / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Apex, SQL, Lightning Web Components (LWC), Salesforce Flows, asynchronous processing, Service Cloud architecture, contact center solution design, team mentorship, solution documentation
Preferred skills
Healthcare or non-profit domain experience, HIPAA compliance knowledge, Omni-Channel Voice/Digital Engagement, CI/CD tools (Copado, Gearset), REST API integrations
Technologies
Salesforce Service Cloud, Omni-Channel, Apex, LWC, SQL, Copado, Gearset
Responsibilities
Define solution patterns and integration strategies; architect end-to-end customer and agent experiences; lead code reviews and design validations; mentor developers on best practices; partner with stakeholders to refine requirements and align priorities; drive architectural decisions across multiple workstreams
Seniority
Senior, hands-on IC with strategic guidance
