Team Leader (Danish and Chinese - speaking) - On site
On-site
Core
Lead, coach, and develop a team of customer support representatives for automotive brands, ensuring high standards of service and supporting client business account plans.
Role type
Senior customer support team leader
Builds
Customer support operations for automotive clients
Domain
Automotive industry / Customer support
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, KPI monitoring, training organization, change management, automotive industry knowledge, IT knowledge, Danish, Chinese, English
Preferred skills
Commercial awareness, negotiation, coaching
Technologies
None stated
Responsibilities
Lead and coach customer support team, conduct performance reviews, monitor team KPIs, prepare performance and incident reports, identify training needs, cooperate with project managers
Seniority
Senior, hands-on IC