Customer Service Representative (Italian-speaking) – Onsite - NW02

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ESP Barcelona - C/ de la Selva de Mar, 129💼 Full-time💰 $20,200–$20,200🗓 2026-09-15 → 2026-09-26

Core

Handle incoming customer contacts via telephone, email, and chat to solve user demands and ensure SLA compliance.

Role type

Customer Service Representative

Builds

Customer support interactions for clients in tech, finance, travel, fashion, and healthcare

Domain

Customer Support / BPO

Deliverable

client delivery

Required skills

Italian (proficient/bilingual), English (advanced), active listening, problem-solving, call management, process adherence

Preferred skills

customer care skills, ownership mindset

Technologies

call management systems, automated alerts

Responsibilities

Take incoming customer contacts and solve users' demands, Log call details onto call management systems, Maintain service and product knowledge, Escalate potential service issues to Mentor, Follow all project processes and procedures, Ensure contractual SLA is maintained

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