Fashion Support Consultant (French - speaking)- Onsite MX01
Core
Handle incoming customer inquiries via phone, email, chat, and voicemail for fashion brands, resolving demands within SLA.
Role type
Customer Support Consultant (Fashion)
Builds
Customer support services for fashion brands
Domain
Fashion retail / Customer service
Deliverable
client delivery
Required skills
French (proficient/bilingual), English (advanced), customer care, call management, IT platform knowledge (Windows/MS Office)
Preferred skills
Sales experience
Responsibilities
Answer customer calls and chats, log call details, maintain product knowledge, escalate issues to mentors, comply with administrative duties
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