Chat Support, Bilingual-Pavas
Core
Provide customer service support and resolution of routine problems regarding client's product or services via inbound calls, outbound calls, or internet chat.
Role type
Customer Service Advisor
Builds
Customer support interactions and resolutions
Domain
Customer Service / Contact Center
Deliverable
client delivery
Required skills
English (advanced), computer navigation, multi-tasking, adaptability, patience, teamwork, shift flexibility
Responsibilities
Ensure service meets contractual KPIs, clarify customer requirements and provide resolution, listen to customer needs and demonstrate empathy, greet customers professionally, maintain knowledge of client products, prepare accurate work documentation, participate in customer satisfaction improvement activities, offer additional products/services, track and retrieve information in call tracking database, respond to inquiries by referring to materials or senior staff