Trainer II
Core
Daily functional leadership of agents within the classroom training environment, including monitoring student progress, providing coaching, and facilitating learning.
Role type
Senior IC training specialist (QA/SME/Advisor)
Builds
Production-ready agents for business operations
Domain
Customer support operations / Quality Assurance
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
adult learning techniques, classroom facilitation, performance coaching, product knowledge, cross-functional collaboration, presentation skills
Responsibilities
Monitor student progress during training, prepare and deliver training materials, support transition of agents to production environment, maintain product knowledge, attend client meetings
Seniority
Mid-level, hands-on IC