Sr Specialist Quality/M&P/Process - AI Training Manager
Core
Overseeing the training, validation, and continuous improvement of Agentic Capabilities—AI-powered agents designed to autonomously process ticket types within workflow management systems.
Role type
Senior IC AI Training & Quality Specialist
Builds
Reliable AI agent workflows and knowledge bases for ticket processing
Domain
Telecom / AI Operations / Workflow Automation
Deliverable
production ML models | product features
Required skills
Root cause analysis, prompt engineering, observability (logs/metrics/dashboards), basic scripting, knowledge base authoring, compliance awareness, analytical problem solving
Preferred skills
Distributed tracing, ML ops tooling, RAG/vector databases, SQL/BI, Git, workflow orchestration, A/B testing
Technologies
Ticketing/workflow platforms, vector databases, Git, SQL, BI tools
Responsibilities
Monitor AI agent performance on ticket processing, review and correct fallout tickets within SLAs, analyze patterns to identify knowledge gaps, update agent knowledge bases and training data, validate AI performance and compliance, report on quality metrics
Seniority
Senior, hands-on IC
