Sr Specialist Quality/M&P/Process - AI Training Manager
Core
Oversee the training, validation, and continuous improvement of Agentic Capabilities (AI-powered agents) to ensure reliable outcomes and resolve exception tickets.
Role type
Senior IC AI Training & Quality Specialist
Builds
Agentic Capabilities (autonomous AI agents for workflow management)
Domain
AI/ML Operations, Workflow Automation, Customer Support
Deliverable
production ML models
Required skills
Root cause analysis, Prompt engineering, Observability (logs/metrics/dashboards), Knowledge base authoring, Compliance awareness, Basic scripting, SLA management
Preferred skills
Distributed tracing, ML ops tooling, RAG/Vector databases, SQL/BI, Git, Workflow orchestration, A/B testing
Technologies
Ticketing/workflow platforms, Vector databases, Git, SQL/BI tools
Responsibilities
Monitor AI agent performance and resolve fallout tickets within SLAs; Analyze fallout patterns to identify knowledge gaps; Develop training protocols and update agent knowledge bases; Validate AI performance through systematic review and testing; Report on key metrics like resolution rates and fallout frequency.
Seniority
Senior, hands-on IC
