Access Operations Specialist- Operations
Core
Design, monitor, and maintain Epic-based scheduling templates to optimize patient access and provider productivity within a healthcare system.
Role type
Access Operations Specialist (Epic Scheduling)
Builds
Epic Cadence scheduling templates and workflows
Domain
Healthcare operations / Electronic Health Records (EHR)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Epic EHR system usage, Epic scheduling template build and maintenance, healthcare operations support, data analysis of Epic reports, troubleshooting template issues, training end users on template functionality
Preferred skills
Adaptability in evolving technical environments, problem-solving, organizational skills, Microsoft Office proficiency
Technologies
Epic EHR (Cadence, Referrals, MyChart), Microsoft Office suite
Responsibilities
Maintain and update complex scheduling templates for multiple providers and resources; incorporate organizational goals and access standards into provider templates; build templates for new providers using established standards; monitor clinic schedules to ensure accurate and efficient use of provider time; pull and analyze Epic reports to identify patient access trends and template performance; support training and support for end users on template functionality and workflows
Seniority
Mid-level, hands-on IC