Fashion Support Consultant - (Turkish speaking) - Onsite - GE02
Core
Handle incoming customer and boutique calls via telephone, email, chat, and voicemail to resolve demands and maintain service levels.
Role type
Customer Support Agent (Fashion)
Builds
Customer support services for fashion brands
Domain
Retail / Fashion / Customer Service
Deliverable
client delivery
Required skills
Turkish (native), English (fluent), IT platform proficiency, call management systems, SLA adherence, escalation procedures
Preferred skills
Stress resistance, logical problem solving, team collaboration, initiative
Technologies
Windows, MS Office, Call management systems
Responsibilities
Log call details and provide responses within SLA, escalate service issues to mentors, provide cover for absent agents, attend team meetings, complete administrative duties
Seniority
Individual Contributor, Entry to Mid-level
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