Platform Specialist – Content Migration and Performance Insights
Core
Monitor and optimize enterprise knowledge management and content management platforms during and after content migration initiatives to ensure content effectiveness and delivery excellence.
Role type
Platform Specialist (Content Migration and Performance Insights)
Builds
Operational reports, performance analytics, and actionable recommendations for content transformation programs.
Domain
Enterprise Content Management (ECM) and Knowledge Management (KMS) within the professional services/consulting sector.
Deliverable
dashboards & analysis
Required skills
Enterprise CMS platforms, Knowledge Management platforms (KMS Lighthouse), content migration programs, performance analytics, operational reporting, KPI monitoring, stakeholder communication
Preferred skills
Telecom industry experience
Technologies
KMS Lighthouse, enterprise CMS platforms
Responsibilities
Monitor KMS Lighthouse dashboards to assess content health and usage trends; Analyze article consumption metrics, search behavior, and engagement patterns; Track and report on content effectiveness and platform utilization; Develop recommendations to improve content quality and findability; Support enterprise-level content migration initiatives across CMS and KMS platforms; Validate migrated content performance and identify post-migration optimization opportunities; Produce periodic operational reports for internal leadership and client stakeholders; Translate platform data into business insights for content prioritization and roadmap planning.
Seniority
Mid-level (3-5 years experience)
