Customer Service Representative (German - speaking)
Core
Handle incoming customer calls via telephone, email, and voicemail to solve user demands and provide resolutions within SLA.
Role type
Customer Service Representative
Builds
Customer support interactions for various client brands
Domain
Technology services and customer support
Deliverable
client delivery
Required skills
German language proficiency, English language proficiency, call management, SLA adherence, customer care, problem resolution, product knowledge maintenance
Responsibilities
Take incoming customer calls and solve users' demands, Log call details onto call management systems, Maintain service and product knowledge for specific customer applications
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