Fashion Support Consultant - (Italian speaking) - Onsite - LE02
Core
Handle incoming customer interactions via phone, email, and other channels for fashion brands, ensuring high-quality service and timely solutions.
Role type
Customer Support Specialist (Fashion Industry)
Builds
Customer service experiences for global fashion brands
Domain
Fashion retail / Customer Support
Deliverable
client delivery
Required skills
Italian (advanced), English (advanced), active listening, problem-solving, IT platform navigation (Windows, MS Office), SLA adherence
Preferred skills
Passion for helping others, ownership of customer requests
Responsibilities
Handle incoming customer interactions via phone, email, and other channels; Accurately log all interactions and provide timely solutions; Maintain up-to-date knowledge of products, services, and systems; Identify and escalate complex cases
Seniority
Individual Contributor
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