Customer Service Representative (English-speaking) - On-site - Sport Clothing Industry AM03
Core
Handle incoming customer contacts via telephone, email, chat, or automated alerts to solve user demands and ensure SLA compliance.
Role type
Customer Service Representative
Builds
Customer support operations for sport clothing brands
Domain
Sport Clothing / Customer Support
Deliverable
client delivery
Required skills
English proficiency, customer care skills, active listening, call management, SLA adherence, problem resolution
Responsibilities
Handle incoming customer contacts via telephone, email, chat, or automated alerts; Log call details onto call management systems; Maintain service and product knowledge; Ensure contractual SLA is maintained
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