Remote Support Engineer (English -speaking) - Hybrid - High Tech Industry HD01
Core
Provide expert remote and hybrid support for industrial 3D printers, resolving hardware/software issues for 3D service bureaus and enterprise customers.
Role type
Remote Support Engineer (Hybrid)
Builds
Resolution of technical issues for HP JetFusion 3D printers and related workflows
Domain
High Tech / Additive Manufacturing / 3D Printing
Deliverable
client delivery
Required skills
Strong technical background in Science/Engineering (Mechanical, Industrial, or Electrical), proficiency in English, ability to read electrical/electronic diagrams
Preferred skills
Experience in customer-facing support, knowledge of Graphics Arts products, familiarity with 3D Modeling Software (Magics, NetFabb), experience in Additive Manufacturing technology
Technologies
Magics (Materialise), NetFabb (Autodesk), CRM systems
Responsibilities
Remotely resolve hardware and software technical issues, trigger onsite interactions for unresolved cases, document case history in SW (CRM), maintain Knowledge Management System, assist Field Service Engineers during onsite troubleshooting
Seniority
Individual Contributor
