Technical Customer Support Agent - German speaking
Core
Provide technical and business support to direct customers, distributors, and resellers in the EMEA region regarding Formlabs 3D printers.
Role type
Technical Customer Support Agent
Builds
Customer service and technical education for 3D printing hardware
Domain
3D printing hardware / Industrial manufacturing
Deliverable
client delivery
Required skills
German (fluent), English (fluent), technical troubleshooting, customer communication, written communication
Preferred skills
passion for 3D printing, startup environment experience
Technologies
Formlabs 3D printers
Responsibilities
Resolve technical issues and answer business inquiries via phone, email, or chat; train customers and resellers on printer usage; collaborate with engineering teams on technical problems
Seniority
Individual Contributor
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