Geospatial Developer (English -speaking) - On-site GM01
Core
Resolve technical support cases for customers via email, chat, web, and video conference, reproducing issues to file bug reports and create code samples.
Role type
Senior IC Geospatial Developer (Technical Support)
Builds
Customer support workflows and troubleshooting documentation for web/mobile products
Domain
Technology services / Geospatial / Web & Mobile Development
Deliverable
client delivery
Required skills
HTML, CSS, JavaScript, Chrome Developer tools, reproducible code samples, troubleshooting, clear customer communications
Preferred skills
iOS or Android development experience
Technologies
HTML, CSS, JavaScript, Chrome Developer tools
Responsibilities
Resolve technical support cases via email, chat, web, and video conference; Reproduce customer problems to file effective bug reports; Create code samples to reproduce customer issues or demonstrate API behavior; Assist teammates by answering consults and demonstrating initiative; Direct customers to correct resources using key documentation
Seniority
Mid-level, hands-on IC