Sr. Director, Engineering - Customer Experience Services
Core
Lead the vision, strategy, and execution of Growth Apps for Customer Experience Services (CES), shaping and scaling enterprise-grade AI applications that drive customer adoption, retention, and expansion.
Role type
Senior Director of Engineering (Strategy & Leadership)
Builds
Enterprise-grade AI applications and growth execution systems for Customer Experience Services
Domain
Enterprise SaaS, AI/ML, Customer Experience Platforms
Deliverable
production ML models
Required skills
Engineering leadership, AI/ML product strategy, 0-to-1 product development, system architecture, cross-functional partnership, technical storytelling
Preferred skills
Experience with Marketing agents, Ad tech, or Sales tech products
Technologies
AI, GenAI, orchestration layers, Experience Cloud, GenStudio
Responsibilities
Define engineering strategy for CES Growth Apps, mentor engineering leaders and ICs, foster high-performing engineering culture, serve as a visible thought leader externally, maintain technical depth in architecture decisions
Seniority
Senior, hands-on IC with significant leadership
