Retail IT Systems Lead
Core
Lead the design, development, and implementation of physical store 'Experience' applications and technologies while managing daily support and process optimizations.
Role type
Senior IT Systems Lead (Retail)
Builds
Physical store Experience systems (Personalized Printing, Mood Analyzer, Faces Booth, Mirror/Moves) and SENTRY/SENTRY Mobile monitoring tools.
Domain
Retail industry + IT Service Management/Infrastructure
Deliverable
production ML models
Required skills
IT Service Management, Project Management, Cloud architecture, LAN/WAN/Firewalls, POS Hardware, Agentic AI/AIOps, Vendor management
Preferred skills
Python, Power BI, Splunk, DCRUM, SAP, UNIX, Oracle, CSM certification
Technologies
SENTRY, SENTRY Mobile, Splunk, DCRUM, Python, Power BI, SAP, UNIX, Oracle
Responsibilities
Oversee full lifecycle of physical store Experience systems from design to support; Deploy agentic AI solutions for automated root cause analysis and incident resolution; Lead service reviews and manage relations with internal partners and external vendors; Provide support for adjacent infrastructure including POS, Store Networks, Routers, and Wi-Fi.
Seniority
Senior, hands-on IC
