Principal Product Manager
Core
Lead the vision, strategy, and execution of Brand Concierge Runtime, an AI-powered conversational platform that helps businesses engage customers using their own brand data and standards.
Role type
Principal Product Manager (AI/Conversational AI)
Builds
Brand Concierge Runtime layer (AI agents, brand voice representation, customer conversation scaling)
Domain
Enterprise AI, Conversational AI, Digital Experience
Deliverable
production ML models | product features
Required skills
Enterprise product management, conversational AI strategy, cross-functional leadership, market/competitive analysis, platform fundamentals (MCPs, LLMs, APIs, authentication, scalability, governance), analytical rigor, ambiguity management
Preferred skills
Experience in digital experience or customer engagement domains, deep familiarity with enterprise reliability and governance requirements
Technologies
MCPs, LLMs, APIs, authentication frameworks
Responsibilities
Define product vision and strategy for Brand Concierge Runtime; own full product lifecycle from discovery to launch; engage directly with customers and partners for feedback; partner cross-functionally with Engineering, Design, Sales, and Leadership; conduct market and competitive analysis
Seniority
Principal, hands-on IC with strategic leadership
