Technical Account Manager
Core
Proactive technical leader providing strategic advisory, mentorship, and business-critical insights to help customers deploy and scale Adobe technology across their organizations.
Role type
Senior Technical Account Manager (Strategic Advisory & Service Delivery)
Builds
Customer adoption plans, technical roadmaps, solution architectures, and measurable business outcomes for Adobe's Customer Experience Orchestration platform.
Domain
Enterprise SaaS, Customer Experience Orchestration, Digital Marketing, Data Privacy & Governance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic advisory, solution architecture, technical roadmap planning, executive engagement, risk mitigation, cross-functional coordination, AI tool utilization, data governance, identity resolution, event-based architecture
Preferred skills
Experience with Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Adobe Campaign, Marketo Engage, Real-Time Customer Data Platform, Adobe Commerce
Technologies
Adobe Experience Manager, Adobe Experience Platform, Adobe Journey Optimizer, Customer Journey Analytics, Adobe Campaign, Marketo Engage, Real-Time Customer Data Platform, Adobe Commerce
Responsibilities
Convert complex business challenges into technical roadmaps and solution architectures; Lead Event Planning and Monitoring for significant customer campaigns; Identify and communicate technical risk mitigation strategies; Facilitate discovery workshops and executive technical reviews; Conduct regular technical health engagements and environment reviews; Coordinate across Support, Field Engineering, and Product organizations.
Seniority
Senior, hands-on IC with executive-level engagement
