Customer Service Manager- Out of Home & Value Leadership
Core
Own end-to-end customer service operations for HoReCa, Travel Retail, QSRs, Airlines, Canteens, and Institutional clients while optimizing logistics networks and driving cost-reduction projects.
Role type
Senior Customer Service Manager (Out of Home & Value Leadership)
Builds
Distribution strategy for non-traditional channels, cold-chain logistics, and Value Leadership cost-reduction pipeline
Domain
FMCG / CPG / Food & Beverage Supply Chain
Required skills
Cost-to-Serve analysis, ERP systems (SAP S/4HANA), WMS/TMS, BI tools (Power BI), Lean/CI initiatives, S&OE integration, Claims & Dispute Management, Distribution Strategy, Cold-Chain Governance, Inventory Management
Preferred skills
MBA, Post-Graduate Diploma from tier-1/2 business school
Technologies
SAP S/4HANA, Power BI, Excel
Responsibilities
Manage order-to-delivery operations for key accounts, optimize regional warehousing and last-mile freight, maintain temperature control for confectionery, lead cost-reduction and productivity projects, model Cost-to-Serve analytics, standardize SOPs and automate reporting
Seniority
Senior, hands-on IC