Quality Manager Services
Core
Lead quality assurance and continuous improvement activities across the service lifecycle for onshore and offshore operations, ensuring products and services meet customer and business requirements.
Role type
Senior IC Quality Manager (Services)
Builds
High-quality service delivery and operational excellence for energy customers
Domain
Energy services / Industrial operations
Required skills
Quality management, team leadership, root cause analysis, cost of poor quality reduction, non-productive time reduction, KPI monitoring, compliance management, stakeholder management, process improvement
Preferred skills
Matrix organization experience, data interpretation, report writing, presentation skills, multi-priority management
Technologies
None stated
Responsibilities
Provide leadership and guidance to quality teams; take ownership of Quality Assurance across onshore and offshore operations; measure and improve Cost of Poor Quality; lead customer issue resolution processes; support reduction of Non-Productive Time; monitor quality KPIs; develop action plans for quality improvement; collaborate with global cross-functional teams; drive a culture of continuous improvement; support compliance with quality requirements; promote lessons learned and best practices.
Seniority
Senior, hands-on IC