Customer Contract Management
Core
Managing pre- and post-contractual administration, terms, claims, and risk modeling for energy service contracts to ensure profitability and customer satisfaction.
Role type
Services Specialist – Customer Contract Management
Builds
Service agreements and time and material programs for energy projects
Domain
Energy services (wellhead and casings)
Required skills
contract administration, risk modeling, claims management, service agreement management, time and material program management, sales campaign support, customer liaison, project process handling, offshore project experience
Preferred skills
none stated
Technologies
none stated
Responsibilities
Manage profitability and customer satisfaction for assigned contracts; Provide service agreement and time and material program management; Assist in sales campaigns for new contracts and proposals; Ensure timely resolution of customer issues; Interact with customer service, parts, field service, and repair teams; Function as liaison between internal organizations and customers; Collaborate with business units on activity specification and planning; Handle standardized project processes; Manage targeted clients under predefined contracts and frameworks
Seniority
Mid-level, hands-on IC