Advisor I, Customer Service - Cigna Accredo
Core
Interface with customers via inbound/outbound calls, internet, email, or chat to resolve routine product and service problems.
Role type
Customer Service Advisor
Builds
Customer support interactions and problem resolutions
Domain
Healthcare / Customer Service
Deliverable
client delivery
Required skills
active listening, empathy, problem solving, attention to detail, computer operations, data documentation
Preferred skills
conceptual thinking, flexibility, adaptability
Technologies
decision-support tools, database systems
Responsibilities
Greet customers courteously and professionally; clarify customer requirements and confirm understanding; resolve issues on first contact; update customer files accurately; transfer misdirected requests; document interactions in the database; offer additional products or services as needed.
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