Technicien support client & SAV - CDD 12 mois
Core
Provide remote technical support and coordinate on-site interventions for veterinary diagnostic imaging and laboratory equipment.
Role type
Client support technician (after-sales service)
Builds
Veterinary diagnostic imaging and laboratory instruments
Domain
Veterinary diagnostics / Medical equipment
Deliverable
client delivery
Required skills
remote troubleshooting, incident diagnosis, inventory management, ERP usage, billing/invoicing, logistics coordination
Preferred skills
prior technical support or after-sales experience, analytical skills, customer service orientation
Technologies
ERP systems, telemaintenance tools
Responsibilities
answer client technical requests via phone and email, diagnose faults and propose solutions, resolve incidents remotely, organize and pilot on-site interventions, manage loan equipment and stock movements, prepare shipments and handle returns, generate quotes and invoices, report critical incidents to the manager
Seniority
Entry-level to Junior