Charge Off Specialist
Core
Manage charge-off accounts by handling high volumes of inbound and outbound calls to negotiate payment plans, settlements, and repossession assignments for defaulted auto loans.
Role type
Senior IC loss mitigation specialist (collections)
Builds
Recovery of finance receivables for auto loans
Domain
Automotive finance / Debt collection
Deliverable
client delivery
Required skills
Negotiation, conflict management, skip tracing, knowledge of FDCPA and state repossession laws, Microsoft Office proficiency
Preferred skills
Experience in loss mitigation or financial services
Responsibilities
Handle inbound calls to educate customers on account status and negotiate payment plans; Perform outbound calls to collect payments and negotiate settlements; Monitor worklists and request repossession assignments for defaults; Ensure accuracy of account documentation and correspondence; Submit requests to internal departments based on account status