Total Loss Specialist
Core
Manage the end-to-end total loss process for auto loans, including claim notifications, gap filing, ancillary product cancellations, and coordination with insurance carriers and third parties.
Role type
Operational specialist (total loss claims processing)
Builds
Efficient total loss resolution workflows for DriveTime's auto loan customers
Domain
Automotive finance and insurance claims
Deliverable
client delivery
Required skills
Insurance claims processing, gap filing, ancillary product cancellation, third-party portal navigation, document review, state-specific title release knowledge, FDCPA compliance
Preferred skills
Microsoft Office proficiency, multi-tasking, issue resolution
Technologies
Microsoft Office (Excel, Outlook, Word), third-party total loss portals, approved databases
Responsibilities
Communicate with insurance carriers and gap providers regarding claim statuses; Navigate third-party portals to enter claims and upload documents; Gather and review documents to cancel ancillary products; File GAP with correct providers; Partner with internal title teams to provide processing timelines; Document and route accounts through total loss queues
Seniority
Individual contributor, mid-level operational role