Ancillary Specialist
Core
Oversee ancillary products including cancellation of products, filing gap claims, and ensuring correct fund application to loans or customer refunds.
Role type
Operations specialist (ancillary products and claims)
Builds
Loan servicing processes and customer refund workflows
Domain
Automotive finance and insurance claims
Required skills
Document review, policy adherence, third-party portal navigation, audit analysis, discrepancy resolution, database utilization
Preferred skills
Insurance or claims knowledge
Responsibilities
Gather and review documents to cancel ancillary products manually and systematically; Communicate with product providers to resolve discrepancies; Navigate third party total loss portals to enter cancellation requests; File GAP claims with correct providers and follow up with insurance companies; Conduct audits and analyze reporting to ensure proper cancellation and application of refunds; Assist other departments with inquiries related to cancellation and reinstatement of ancillary products
Seniority
Entry-level to Mid-level, hands-on IC