CSAR Associate/BSAM Associate (Customer Service/Business Svcs Account Mgr)
Core
Primary field customer relations resource for residential and commercial customers within an assigned territory, handling billing, technical inquiries, and energy management.
Role type
Associate-level Customer Service Account Representative / Business Services Account Manager
Builds
Customer satisfaction, revenue growth, and energy efficiency adoption for residential and commercial accounts
Domain
Utility / Energy Distribution
Deliverable
client delivery
Required skills
Customer relationship management, billing analysis, technical knowledge of electrical distribution systems, energy management, problem-solving, communication, Microsoft Office proficiency
Preferred skills
Certified Energy Manager (CEM) certification, knowledge of field activities related to electrical distribution operations and construction
Technologies
Microsoft Word, Microsoft Office products
Responsibilities
Respond to customer and public inquiries, support billing corrections and tariff analysis, explain service reliability and power quality, promote energy efficiency programs, investigate and resolve customer complaints, coordinate with internal departments and external stakeholders
Seniority
Associate, entry-level with growth potential