Customer Care Representative
Core
Provide world-class customer service over the phone to support clinical trials deployed at hundreds of clinical sites worldwide, assisting clients with equipment issues and data organization.
Role type
Customer Care Representative (Clinical Trials Support)
Builds
Support for clinical trial data gathering and organization tools
Domain
Life Sciences / Clinical Trials / Pharmaceutical Industry
Deliverable
client delivery
Required skills
Phone support, issue resolution, documentation, knowledge base maintenance, equipment troubleshooting, SQL queries
Preferred skills
MS Office tools, SQL modification
Responsibilities
Receive and resolve client communications via phone, document customer interactions, update internal knowledge base, handle re-supply requests, troubleshoot equipment usage and transmission problems, provide service set-up recommendations
Seniority
Individual Contributor, Entry to Mid-level
