Guest Services Representative Emergency Department
Core
Greet, direct, and assist patients and guests in an Emergency Department, managing patient flow from entry to service areas and handling concierge services.
Role type
Guest Services Representative (Emergency Department)
Builds
Seamless patient intake flow and operational support for the Emergency Department
Domain
Healthcare / Emergency Medicine
Deliverable
product features
Required skills
Patient registration, de-escalation of conflicts, shuttle transportation coordination, notary services, mail and package routing, volunteer management
Preferred skills
Hospital experience, basic typing skills, proficiency with office equipment
Technologies
Epic, Spark, Excel, CWS-Teletracking, Teletracking Bed Board, Web Exchange, Shuttle Tracker
Responsibilities
Manage patient flow from point of entry to service area; Direct and check in patients using hospital programs; Perform business and concierge services (notary, lost and found, mail routing); De-escalate situations with displeased patients or guests; Verify and plan shuttle transportation for incoming patients
Seniority
Entry-level, hands-on IC