Field Tech Product Owner - Germany (m/w/d)
Core
Own the vision, roadmap, and operating system for field-facing CRM capabilities in Germany, integrating AI intake layers and cross-channel orchestration to automate manual work and enable human decision-making.
Role type
Senior Field Tech Product Owner (AI & CRM)
Builds
AI-driven CRM capabilities, cross-channel orchestration engines, and automated field execution workflows for the commercial team.
Domain
Pharmaceutical industry, Commercial IT, AI/ML, CRM
Deliverable
production ML models
Required skills
Product ownership for CRM/commercial platforms, hands-on enterprise CRM configuration, LLMs and AI agents (RAG, guardrails), next-best-action logic, agile backlog management, budget and vendor management, compliance in regulated environments
Preferred skills
German language, pharmaceutical industry experience
Technologies
Enterprise CRM platforms, LLMs, AI agents, RAG, omnichannel orchestration engines
Responsibilities
Define product vision and roadmap for field-facing CRM; design and tune AI intake layers for auto-resolution; chair decision boards for non-auto-resolved requests; manage backlogs for cross-channel orchestration; curate AI knowledge bases; set guardrails for AI-driven actions; direct delivery across external partners and offshore teams; ensure quality governance and compliance; track adoption metrics; manage budget and resourcing.
Seniority
Senior, hands-on IC
