Specialist, APAC Site Accounts, Scheduling & Cell Logistics
Core
Schedule and monitor patient treatment schedules for the manufacturing of BMS's commercial autologous cellular immunotherapy products, serving as the main point of contact for patient scheduling at treatment centers.
Role type
Specialist, patient services and logistics operations
Builds
Patient treatment schedules for autologous cellular immunotherapy products
Domain
Biopharmaceuticals / Cell Therapy
Required skills
Patient scheduling, logistics coordination, data entry, exception handling, stakeholder communication, process troubleshooting, master data management, meeting facilitation
Preferred skills
Customer service, call center operations, account management, supply chain, patient navigator experience
Technologies
Scheduling systems, account management systems, communication tools
Responsibilities
Act as primary scheduling point of contact for assigned treatment sites, interact with internal and external stakeholders over phone and email, create and maintain patient schedules, input and maintain transactional data, troubleshoot issues throughout the patient journey, execute exception processes, train treatment sites on scheduling processes, provide real-time portal support, document customer feedback, create and maintain master data, lead meetings with commercial matrix teams, track account health and trends.
Seniority
Specialist, individual contributor