Regional Customer Supply Chain Manager
Core
Lead APAC Customer Supply Chain Strategy, Customer Experience (CX), and regional transformation for Royal Canin (Mars) in the FMCG sector.
Role type
Senior regional supply chain manager (strategy & transformation)
Builds
Customer service ecosystems, standard operating models, and regional transformation roadmaps for D2C and B2B channels.
Domain
FMCG, Supply Chain, Customer Service
Required skills
Supply chain strategy, cross-functional project management, cost-to-serve analysis, customer segmentation, process design, data analysis, system architecture influence, performance governance.
Preferred skills
SAP, 1NV, OMS, international experience, continuous improvement.
Technologies
SAP, 1NV, OMS, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint.
Responsibilities
Define customer segmentation and service level agreements; deploy Customer Service Target Operating Model; lead regional transformation projects for D2C/B2C; influence system architecture and OTC processes; govern regional performance and lead Community of Practice.
Seniority
Senior, hands-on IC with strategic leadership
