Regional Customer Supply Chain Manager
Core
Lead APAC Customer Supply Chain Strategy, Customer Experience (CX) Strategy, and regional transformation roadmaps for a multi-national FMCG company.
Role type
Senior regional supply chain manager (strategy & transformation)
Builds
Customer service ecosystems, Order Management Systems (OMS), and End-to-End supply chain processes for D2C, B2B Retail, and B2B VET segments.
Domain
FMCG, Supply Chain, Customer Service
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supply chain strategy, cross-functional project management, cost-to-serve modeling, customer segmentation, process design, data analysis, system architecture influence, performance governance
Preferred skills
SAP, 1NV, OMS experience, international supply chain experience
Technologies
SAP, 1NV, OMS, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint
Responsibilities
Define Customer Service Level Agreements based on Cost-to-Service strategy; Govern deployment of Customer Service Target Operating Model; Deploy global standard Org Design/Processes/Tools; Co-design Customer service ecosystem for order to cash process; Align E2E SC organization strategy across APAC Markets; Monitor CS performance and lead regional Community of Practice
Seniority
Senior, hands-on IC with strategic leadership