Manager, Transformation
Core
Lead innovation initiatives, drive process optimization, and co-innovate with clients to streamline customer journeys and improve service delivery.
Role type
Manager, Transformation
Builds
Innovation initiatives, process improvements, and automation solutions for client accounts
Domain
Business Transformation / Process Optimization
Deliverable
product features
Required skills
Innovation leadership, process optimization, customer journey mapping, automation tool selection, best practices replication, analysis and action planning, training delivery
Preferred skills
Experience with Six Sigma, familiarity with Roots and Automation tools
Technologies
Automation tools, Six Sigma
Responsibilities
Drive and deploy innovation initiatives, provide end-to-end assessments and customer journey maps, lead ideation sessions with clients, replicate best practices, establish analysis and action plans for VOC and CVAs, provide training on Automation, Roots, and Six Sigma
Seniority
Manager, hands-on leadership
