Student Financial Aid (SFA) Buckeye Link Consultant
Core
Provides third-level support and acts as a subject matter expert for complex student financial aid cases, serving as a liaison between Student Financial Aid and Buckeye Link staff.
Role type
Senior IC student financial aid consultant
Builds
Resolves escalated student account cases and provides in-depth counseling to students and families on financial aid issues
Domain
Higher education administration + student financial aid
Deliverable
client delivery
Required skills
Professional judgment, knowledge of federal/state/university financial aid policies, case research, policy interpretation, training delivery, confidential document handling
Preferred skills
Experience at a large university setting, progressive work experience in student financial aid, knowledge of federal/state regulations
Technologies
Workday, Buckeye Link
Responsibilities
Provide third-level tier support for escalated cases with student accounts, assist with processing verification, awarding, and appeals, serve as a liaison between SFA and Buckeye Link staff, assist with identifying and delivering training, resolve difficult referral cases from university leadership, serve on task forces and committees
Seniority
Senior, hands-on IC